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Customer Service Executive

0.00 to 1.00 Years   Bangalore   14 Jun, 2023
Tawade Consultancy services
Job LocationBangalore
EducationNot Mentioned
SalaryRs 1.5 - 3.0 Lakh/Yr
IndustryInternet / E-Commerce
Functional AreaCustomer Service (International)Production
EmploymentTypeFull-time

Job Description

    1. Provide outstanding customer support: Respond to customer inquiries and resolve issues promptly and effectively through various channels such as phone, email, and chat.
    2. Understand customer needs: Listen attentively to customer concerns and inquiries, gather relevant information, and provide accurate and appropriate solutions or recommendations.
    3. Maintain product knowledge: Stay up-to-date with our products, services, and company policies to provide accurate information and support to customers.
    4. Troubleshoot technical issues: Assist customers with troubleshooting technical problems related to our products or services, escalating complex issues to the appropriate team when necessary.
    5. Document customer interactions: Maintain detailed and accurate records of customer interactions, inquiries, complaints, and resolutions in our customer support system.
    6. Collaborate with internal teams: Liaise with other departments, such as Sales, Product Development, and Technical Support, to address customer needs, resolve issues, and provide feedback on customer experiences.
    7. Identify improvement opportunities: Proactively identify trends, patterns, and recurring issues to suggest process improvements and help enhance the overall customer support experience.
    8. Ensure customer satisfaction: Strive to achieve high levels of customer satisfaction and loyalty by providing personalized and empathetic support tailored to each customers unique needs.

Keyskills :
verbal communicationemployee relationsself assessment

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