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Customer Service Executive

2.00 to 5.00 Years   Bangalore   27 Jan, 2021
Classic Stripes Private Limited
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryPrinting / Packaging
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

Customer Service Executive

We are looking for a Customer Service Executive who will be the key operative contact for all PM and AM order fulfillment related aspects. In this role you will be the core member of Key Account Team, drives continuous improvement on service level and customer loyalty (supply chain related), while securing proper supply chain integration and efficiency. This position will be based at our Bangalore Office .

What you will do

As Customer Service Executive you will :

  • Secures supply chain PM AM order fulfillment: Order management, design administration, logistics, invoicing, claim administration.
  • Active member of KA team
  • Understand the customers supply chain, and plan SC PM & AM related actions, in the Key Account plan.
  • Identifies and drives easy-to-do-business strategy according to customer s needs and profile: VMR, e-business, B2Bi
  • Identify opportunities and drive continuous improvement on PM and AM supply chain service level
  • Executes all order management and design administration activities
  • Secures claim follow-up and administration for PM and AM
  • Together with KAM, secure accurate Sales Forecasting (3 months focus and co-planning with customers) and update all required periods
  • Apply collaborative planning to secure supply chain PM efficiency
  • Drive continuous improvement of Finished Goods inventory level; take ownership and promote Make to Order direct flow or VMR when applicable.
  • Develop customer understanding and relationships
  • Provides supply chain expertisevalue to support new product development launch
  • Drive increased productivity
    ,

    Keyskills :
    customer servicesalesmisaccountsinsurancemake to ordernew product developmentkey accountsupply chainservice levelfinished goodsfood processingorder managementcustomer loyaltybusiness strategyorder fulfillmentsales forecastingproduct devel

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