| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | ustomer Service (Domestic) |
| EmploymentType | Full-time |
Presentable with student management skills. Need to have strong training abilityOne on One Feedback to the CRO / TSR / TSE To ensure the trainee come up the learning curve and are equipped with the skill sets required to handle live callsHandhold the trainees during OJT phase to ensure their smooth transition in operations team.Handle all issues related to performance, behavior, punctuality, attendance and attrition within training and OJT.Conducting process training for new joiners and refresher trainings.Conduct Job Knowledge Quiz for trainees and certified agents.Adherence to training processes, training schedule, training timelines and accuracy of training material defined internally as well as by the clientEnsure higher training success rate (% of agents successfully trained and certified as per internal as well as client parameters).To be abreast with the latest product updates and deliver the trainings.Responsible for identifying gaps between the training program and production requirements. Recommending and implementing solutions, and delivering and evaluating client specific training to meet project goals.Designing training module and updating it as and when requiredIncreasing the customer service skills of trainees in terms of enhancing telephone etiquette, communication and listening skills, etcEnhance the comprehension skills of trainees for effective interaction with customers.Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call.Doing Training Need Analysis (TNA) and identify the gaps between the expected and current capabilityTraining the Executive on need based training (Existing and New Hire Resource)Barge in, Monitor calls made by associates on a regular basis to rectify performance gaps
Keyskills :
draenglishcollectiontrainingcreditcollections