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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Banking / Financial Services |
Functional Area | Operations Management / Process Analysis |
EmploymentType | Full-time |
The CSS Customer Experience (CE) & Digital Services Representative (Sr. Team Member) will serve on a CSS Customer Support team responsible for ensuring a superior customer experience by serving as a primary resource for customer related inquiries. The Customer Experience Representative will become familiar with the end to end CSS Services and related systems, processes, and policies and procedures in order to solve, redirect, and/or escalate customer inquiries in an expedited manner. The CSS Customer Experience Representative will support resolution of an inquiry from start to finish and ensure frequent status updates to the customer. In addition, the person will be responsible in learning newly transitioned functions (including Return to Office - RTTO & Working@JPMorgan) into CSS CE and immediately start supporting global customers. Internal DescriptionCSS OverviewJPMC s Corporate & Site Services (CSS) organization proactively works with line of business colleagues to identify and partner with users and suppliers who can provide the best service, quality, and capabilities to support JPMC s business needs. CSS is a highly dynamic global organization comprised of multiple functional areas including Sourcing, Third Party Oversight, Procurement Operations, Payment Operations, Supplier Management, Supplier Diversity, Travel Services, Corporate Insurance, Amenity Services and Global documentation. CSS Customer ExperienceCSS Customer Experience, to partner with the other CSS functions in order to optimize and improve the experience and digital service delivery that CSS provides to the tens of thousands of JPMC line of business colleagues that CSS serves ( CSS Customers ). Key areas of focus will include:
Keyskills :
communication skillsinterpersonal skillscustomer supportservice levelscustomer satisfactiontravel servicesservice levelcorporate insurancesupplier managementcssms officecustomer experience