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Job Location | Bangalore |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Medical / Healthcare |
Functional Area | Customer Service (Domestic) |
EmploymentType | Full-time |
Reports to: Clinical Director, NIF Center Reported by: NA To assist and coordinate the clinical attention given to the patients of the Clinic, assuring that the service is provided Detailed duties and responsibilities Operational 1. Assist in basic patient history taking and noting patient/ donor history in SIVIS 2. Counsel the patients and the accompanying family members about the benefits and risks of IVF (IVF or any other investigation / procedure / treatment as advised by the gynecologist/ consultant) transparently to enable the conversion of appropriate cases 3. Provide with details to the patients and the accompanying family member about the formalities & procedures that will be followed in cases of successful as well as failed cases of failure. 4. Financial counseling to the patients for packages and treatment advised to the patients 5. Coordinate and assist in matching the donor and recipient cycle 6. Maintain data/ records of IVF patients whenever suggested by the consultant e.g. Maintaining IUI/ ICSI pregnancies in SIVIS, Live Birth registry, 7. Monitor the reporting and monitoring mechanisms with respect to the quality at Center and as per the clinical bench marks defined by NIF 8. To listen and solve the feedback, complaints of the patients in coordination with operations departments 9. Champion adoption of SIVIS at the center and input all the required clinical data in SIVIS 10. Keep track of the patients progress and keep the referring OB- GYN Specialists informed at periodic intervals. 11. Assist Operation and Sales & Marketing team in designing patient education, awareness programs and organize CME programs to Sales Executives and Practicing Doctors 12. Ensure the maintenance of hygiene and cleanliness in order to achieve least number of hospital acquired infections 13. Oversee safekeeping of center medical records and ensure availability at all times for auditing & reference purposes 14. Oversee duty rosters in order to ensure effective utilization of manpower Key Result Areas Completeness of SIVIS records Internal Stakeholder customer satisfaction Compliance to SOPs Patient satisfaction index (feedback) % Deviations from regulations as a part of periodic audits MBBS (Recognized MCI council degree) or a 4- year degree from an institution Qualification (recognized by Central council of Indian medicine) such as BAMS (Ayurveda), Experience 1- 2 years of experience in the domain operations preferably in Healthcare sector Referring OBG specia lists Clinicians and Consultants, RMOs, Center Operations ,
Keyskills :
auditingclinicalmedicalmatchingrecordsmedical recordsclinical datapatient satisfactionsales marketingcustomer satisfaction