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| Job Location | Bangalore |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Content Development |
| EmploymentType | Full-time |
1. Internet Advertiser Review Review web sites for content quality based on Content Guidelines. Thoroughly check ad content with quality and accuracy. Approve or disapprove new and changed ad submissions based on policy guidelines. Analyze data and evaluate trends/ patterns. Recommend generic pattern to be translated into Rules. Writing customer-facing emails to address concerns and report issues. Troubleshooting issues related to Advertisers.2. Training & Coaching Coordinating training & mentoring sessions Frequently reviewing work of new hires (with guidance of Supervisor) and providing on-going feedback in the first days, weeks and months. Coaching IARs towards improvement where necessary Offering remedial instruction in tool usage and other topics as required3. Maintaining Updates & Documentation and Monitoring workflow Escalating questions/issues from the team regarding the process and cascading updates to the team Preparing & Maintaining Training documents, Wiki pages with updates, SOPs & any other documents Preparing weekly process reports & sending these out to the concerned people Monitoring workflow and re-assignment in the team & handling shift-issues, daily standups, updates and escalations4. Review & Maintain internal process quality Maintaining high internal quality of the processes by performing quality audits Providing specific & timely feedback to policers on errors & trends Act as SMEs for processes on the floor. Should be flexible to work in night shifts and rotational weeks offssspajobs, Graduate degree in any discipline. 1 plus years experience with Operations processes required Demonstrated passion for delivering a positive customer experience, and maintain composure in difficult situations Ability to effectively and efficiently complete difficult goals or assignments Strong interpersonal and communication skills Confident in using Microsoft Package (especially Excel) Willingness to work with sensitive issues, including but not limited to:o contento Religious and philosophically sensitive issuesAlcohol, tobacco, weapons and other potentially offensive products - Advanced computer skills using a variety of programs highly desired.- Prior experience in online advertising preferred.
Keyskills :
troubleshootingsopscommunicationqualityadvertisingustomerproblemsolvingexperience