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Contact Center Technology Operations

2.00 to 5.00 Years   Bangalore   09 May, 2019
Accenture
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other SoftwareIT Operations / EDP / MIS
EmploymentTypeFull-time

Job Description

  • Role :SW/Application Tech Support Practitioner
  • Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
  • Must Have Skills :Contact Center Technology Operations
  • Good To Have Skills :
  • Job Requirements :
      • Key Responsibilities : Proficient on both Genesys Voice and Multimedia Solutions and Genesys Tools Genesys Administrator, CME, SCI, IRD, CCPulse, Kazimir Sip Visualizer 2 Strong Troubleshooting Skills of Genesys Application Logs T-Server , URS , SIP , GVP , GAD Framework 3 Proficient on Genesys RealTime and Historical Reporting Solutions Ccpulse , Datamart Infomart 4 Development of IVR Call Flows and Call Routing Strategies 5 Good Knowledge about Contact Centre Adjuncts CRM Integrations , WFM , Call Record
      • Technical Experience : Hands on experience on Genesys and Other CC Solutions Installation/Upgrade /Migration
      • Professional Attributes : Expertise on Design ,Deployment, Configuration, Upgradation , Troubleshooting of Symon Wallboard / Verint Witness Solutions 2 Good knowledge on VOIP and Telephony Platforms and ITIL Foundations 3 Certifications on Genesys and ITIL 4 Application Development on NET/Java and to have Databases
    • Educational Qualification : BE
,

Keyskills :
communication skillswfm application development

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