Cisco Voice L3 Engineer

Job Description

Technical skills:The primary purpose of the Voice Specialist is to provide technical support on such network and voice appliances as call managers, communication servers, call center systems, voice applications, voice gateways, voice gatekeepers, IP phones, desk phones and softphones. Configuration and troubleshooting experience on CISCO Products, Deploy, configure and maintain a variety of voice technologies. Provide Tier 1, 2 and 3 operational support for deployed technologies such as PBXs, mobility servers, voicemail systems, toll bypass gateways and other network infrastructure, operating converged (voice/video/data) networks, including support for CoS, QoS and related quality of service parameters over MPLS backbone, WAN and voice circuit experience in VoIP environment. Monitor, troubleshoot, and escalate production problems affecting the voice network and applications systems infrastructure. Perform vendor interaction with internal and external support organizations. Participate on project teams to effectively communicate the operational requirements to ensure effective project/technology transition.Communication skills:Excellent written and oral communication skills in English to handle international clientele.Working Experience: The ideal candidate should have 4- 6 years or more relevant experience in the following areas.

• Cisco Product Suite Call Manager (CUCM), Contact Center Enterprise (UCCE), UCCX, Voice Gateways and related products
• IP Telephony protocols like SIP, H323, MGCP, RTP, RTCP, VXML, and different Codecs and so on.
• Knowledge in the following areas: Call Control, Multimedia Contact Centers, Call Scripts, IVR Scripts, CISCO Unity Connection integration with CUCM, CISCO Unity Connection integration with Office 365/Microsoft Exchange Server,
• Configuring CUBE/other ISR series Routers with full voice/VOIP functionality, Configuring analog gateways (VG 224) and ports.
• Configuring T1/E1 on gateway, Configuring translation pattern, route pattern, Configuring Hunt/Pickup groups, etc.
• Configuring call handler and distribution list in unity connection, Configuring IP phone, CIPC, CUPC and Jabber.
• CUCM integration work understanding with Microsoft Lync, Configuring ATA 186 Using SCCP with Cisco Call Manager.
• Configuring voice mail for the users, Configuring speed dial and abbreviated dialing, Configuration via bulk administration.
• Troubleshooting call routing, DTMF issue, Monitoring via RTMT, generate trace and should have the capability to understand.
• Troubleshooting analog FAX issue, Troubleshooting CSS and partition issue, Troubleshooting call forwarding and voice mail forwarding issue.
• Troubleshooting MWI issue, Troubleshooting voice mail notification issue via email, Resynchronize unity connection with LDAP,
• DRS, Support Xmedius FAX Server.
• Able to implement a UC network, given a design document and customer requirements
• Ability to grasp complex design concepts quickly and understand.
• Good knowledge of Cisco UCCE and CVP product line and technology.
• Ability to troubleshoot implementation problems during migrations
• Flexibility in working hours as some migrations will require weekend and after hours work.
• Very good knowledge of Cisco UCCE, CVP and UCCX product line and technology.
• Experience in implementing a UCCE network, given a design document and customer requirements.
• Experience in ICM scripting and deployment.
• Generate standard project documentation including UCCE Low level design, Network Diagrams, WLIs, etc.
• Generates voice network configurations from Low Level Design for complex environments
• Performs analysis and diagnosis of complex UCCE networking problems.
• Client-facing skills to include cross-functional influence, external and internal consulting/partnering.
• Vendor Management and co-ordination.
• Drive outcome based delivery model, build customer success stories, socialize and help team replicate successful delivery models

Soft skills:Analytical ThinkingAcquiring and understanding of problem or situation by breaking it down, systematically into its components or parts and identifying the relationships between these parts.Conceptual ThinkingAcquiring understanding of the underlying issues in complex problems or situations by correctly relating these to simpler or better understood concepts, models or previous experiences.Planning and OrganizationDetermining a course of action by breaking it down into smaller steps and by planning and resourcing each of these, making allowance for potential problems.Attention to DetailApplying quality standards to all tasks undertaken and ensuring that nothing is overlooked.Interacting with PeopleEstablishing relationships and maintaining contacts with people from a wide variety of backgrounds.FlexibilityTaking account of new information or changed circumstances and modifying understanding of a problem or situation accordinglyCustomer relationship development and influencing skills

• Ability to work under pressure and remain decisive.
• Should act as a role model
• Ability to conceptualize problems
• Sound time management skills

Qualifications :

• Graduation Degree ideally in an IT discipline e.g. BCA / B.Sc preferred;
• Typically 4+ years experience of working in a managed service environment providing technical support for voice networking solutions;
• Proven track record of dealing with complex issues/potential escalations without supervision;

Required Certifications:

• CCNA Voice/CCVP/CCNP Voice/CCIE Voice, etc. Cisco certifications

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Keyskills :
documentationrtcpciscoccnamgcph323sipsupportrtpvxmlrojectgatewaysvoicenetworkengineer