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CB Sales Enablement - Customer Success Associate

3.00 to 4.00 Years   Bangalore   17 May, 2023
JPMorgan
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    • Identify and measure success factors which contribute to an overall product health map
    • Review and understand application usage patterns and collaborate with Product Manager counterpart to offer insights into product improvements
    • Manage standardized reporting and analytics for consumer experience (e.g., OKRs and KPIs reporting)
    • Monitor progress toward KPIs/OKRs, understand gaps, and provide solutions to bridge gaps
    • Set, capture and contribute to the product team a deep knowledge of our users and customers, and the data about how our customers engage with our products.
    • Deeply understand needs of customers and their entry point to adopting the product and drive customer adoption (including understanding barriers)
    • Review and manage customer feedback and seek to improve the customer experience
    Required qualifications, capabilities, and skills
    • 3-4 years of experience in customer success and/or analytics field
    • Smart thinker, innovator, decision-maker
    • Effective leadership skills
    • Strong analytical, organization, and communication skills
    • Strong sense of responsibility and accountability
    • Working knowledge of Microsoft Office Products
    Preferred qualifications, capabilities and skills
    • Strong PowerPoint and presentation skills
    • Working knowledge of Salesforce, Jira, or Confluence is a plus
    • Experience in B2B SaaS company is a plus
    ,

Keyskills :
sales enablementcommercial bankingmonitoring progressb2bjirasaassales

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