CB- Quality Assurance- Analyst/Team Leader

Job Description

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations. Operations teams develop and manage innovative, secure service solutions to meet clients needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience. Employer Description JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants and employees religious practices and beliefs, as well as any mental health or physical disability needs. Job Description Role AAR QA APAC Analyst; Title Team Lead 502 JPMorgan Chase & Co (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co serves millions of consumers in the United States and many of the world s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co is available at jpmorganchase.com.The Account Activity Review (AAR) Quality Assurance (QA) is an integral part of the Controls environment and is responsible for conducting a continuous analysis against internal standards, procedures and regulatory requirements to ensure quality, completeness, and accuracy. The Quality Assurance team supports the review of activities performed by several Line of Business (LOB) teams that support the firm s Global AML Program with the primary focus placed on review and analysis of AAR records. The AAR Quality Analyst will be responsible to perform AAR report reviews on pre-defined volumes to ensure that the client AAR Report are compliant with regulatory standards. The AAR QA team works across multiple functions and LOB s as part of the team s business scope. This position will report to the APAC AAR QA Associate in Bengaluru. Responsibilities Interpretation of KYC/AAR standards, guidelines, policies and procedures Perform ongoing formal testing of completed work cases to ensure controls / standards are met Review the quality of completed work cases to pre-defined test scripts which are based on quality testing standards Question and investigate the reliability and integrity of data, the validity of conclusions and the appropriateness of assumptions made (where appropriate). Identify key issues, risks, trends, observations and provide reporting of results to key stakeholders Present findings via formalized feedback loop process, track and monitor corrections to identified critical defects (LOB) Work with Global Partners to ensure consistency with the Global QA framework and governance approach Effectively communicate with key points of contact to ensure the fluid sharing of information and feedback across pertinent teams Maintain the highest level of confidentiality throughout the QA process, disclosing only pertinent information to key stakeholders Qualifications 5+ years of experience with Financial Services industry, AML/BSA, KYC, Sanctions, Compliance, Investigative or Quality Testing/Assurance background preferred Strong research, analytical and comprehension skills, with ability to analyze large amounts of data Proven ability identifying issues/defects and recommending solutions Demonstrated experience adhering to controls and compliance standards Bachelor s degree in Commerce, Finance, Economics, Forensic Accounting,Management (focusing on financial crime) or equivalent work experience Strong Communication skills including written, verbal, and interpersonal Results-oriented Team Player Ability to multi-task and meet deadlines against a high volume work schedule Must be detail oriented, well organized, and a self starter Intermediate level skills working with the MS Office suite of tools, with an emphasis on Excel and PowerPoint Working knowledge of MS office & MS SharePoint,

Keyskills :
ms officesmall businessquality testingms office suitecoachingitem response theorytest scriptsslacustomer relationsqualitysalesstrong communication skills