Business Transformation Consultants ( Telecom )

Job Description

KEY PERFORMANCE INDICATORSAssessmentAbility to identify opportunities, create solutions, present them as business cases to key stakeholders and execute the solution proposed. Process mapping and identifying non value add steps to create lean and agile processes. Responsible for identifying business problem areas and aligning themselves to the pain areas through GB/BB/Other Projects Strengthen and enhance internal processes to make them more efficient and effective by identify process improvement/re-engineering opportunities. Seek opportunity for Automation, Robotics and other technology solutions to bring scalability in the processes Help our clients to simplify and improve their operations by developing business cases, analyzing clients as-is processes and create end-to-end automation solution blueprints Responsible for working with the clients Business excellence & Operations teams to hunt down processes for RPA & conducting initial RPA process investigation, priority, assessment & fitment analysis. You will be responsible for PDD (Process design document) Act as customers key contact and guide them through the analysis process and become their trusted advisor on process automation Provide quality consulting service by applying lean, six sigma and other relevant quality methodologies with the objective to reduce cost/cycle time, improve productivity, increase revenue, improve product/service quality, and/or realign organizational practices with business strategies Work in coordination with other departments to incubate new solutions and technology for existing and new businessesAnalysis and FeedbackResearch to create value added / proactive proposals for prospective/existing customers. Benchmarking performance of existing customers vis--vis competition Conduct interactive workshops for employees on quality tools and generate process improvement ideas Presenting data, sharing analysis and getting concurrence from stakeholders on actions (for assigned processes Participate in the development of new offerings and innovation in the automation spaceReporting & AdministrationShare progress on Six Sigma and other Continuous Improvement initiatives with leadership team and other Ops stakeholders Participate in Daily/Weekly/Monthly reviews to share the update and action plan on various process and system improvements Spread awareness around practices as Six Sigma, Lean, Automation etc. via workshops, sessions and other activitiesCOMPETENCIESKnowledge (including education and experience) Skills AttributesMin 8-12 years of overall experience and 7-10 years of experience as Process Improvement Coach/Manager in Telecom domainSix Sigma GB/BBSolutioningBusiness TransformationRPA thought leadershipExperience in process assessment for RPA using BluePrism, UIPath, Automate & Automation Anywhere)Analytical AbilityCustomer service orientationTechnical ExpertiseConcern for ExcellenceMs OfficeBPM tools (Ms Visio, Bizagi etc)Oral and written communicationInitiativeSelf-drivenFlexibilityOwnershipCTC till 20 lacs KEY PERFORMANCE INDICATORSAssessmentAbility to identify opportunities, create solutions, present them as business cases to key stakeholders and execute the solution proposed. Process mapping and identifying non value add steps to create lean and agile processes. Responsible for identifying business problem areas and aligning themselves to the pain areas through GB/BB/Other Projects Strengthen and enhance internal processes to make them more efficient and effective by identify process improvement/re-engineering opportunities. Seek opportunity for Automation, Robotics and other technology solutions to bring scalability in the processes Help our clients to simplify and improve their operations by developing business cases, analyzing clients as-is processes and create end-to-end automation solution blueprints Responsible for working with the clients Business excellence & Operations teams to hunt down processes for RPA & conducting initial RPA process investigation, priority, assessment & fitment analysis. You will be responsible for PDD (Process design document) Act as customers key contact and guide them through the analysis process and become their trusted advisor on process automation Provide quality consulting service by applying lean, six sigma and other relevant quality methodologies with the objective to reduce cost/cycle time, improve productivity, increase revenue, improve product/service quality, and/or realign organizational practices with business strategies Work in coordination with other departments to incubate new solutions and technology for existing and new businessesAnalysis and FeedbackResearch to create value added / proactive proposals for prospective/existing customers. Benchmarking performance of existing customers vis--vis competition Conduct interactive workshops for employees on quality tools and generate process improvement ideas Presenting data, sharing analysis and getting concurrence from stakeholders on actions (for assigned processes Participate in the development of new offerings and innovation in the automation spaceReporting & AdministrationShare progress on Six Sigma and other Continuous Improvement initiatives with leadership team and other Ops stakeholders Participate in Daily/Weekly/Monthly reviews to share the update and action plan on various process and system improvements Spread awareness around practices as Six Sigma, Lean, Automation etc. via workshops, sessions and other activitiesCOMPETENCIESKnowledge (including education and experience) Skills AttributesMin 8-12 years of overall experience and 7-10 years of experience as Process Improvement Coach/Manager in Telecom domainSix Sigma GB/BBSolutioningBusiness TransformationRPA thought leadershipExperience in process assessment for RPA using BluePrism, UIPath, Automate & Automation Anywhere)Analytical AbilityCustomer service orientationTechnical ExpertiseConcern for ExcellenceMs OfficeBPM tools (Ms Visio, Bizagi etc)Oral and written communicationInitiativeSelf-drivenFlexibilityOwnershipCTC till 20 lacs

Keyskills :
process improvementreviewsctcquality consultingsix sigmatechnology solutionsleanvisiokey performance indicatorsagileprocess assessmentdesignbusiness excellenceprocess automationstepsbizagibusiness transformationprocess mappingwritten com