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BMC IT Service Management (ITSM) Application Designer

4.00 to 6.00 Years   Bangalore   04 Oct, 2021
Accenture
Job LocationBangalore
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

  • Project Role :Application Designer
  • Project Role Description :Assist in defining requirements and designing applications to meet business process and application requirements.
  • Management Level :10
  • Work Experience :4-6 years
  • Work location :Bengaluru
  • Must Have Skills :BMC IT Service Management (ITSM)
  • Good To Have Skills :Servicenow Tools Administration
  • Job Requirements :
      • Key Responsibilities : a-Own resolution of assigned problem tickets, conduct root cause analysis, and recommend/implement fixes b-Coordinate and implement application enhancements and patches c-Assist with resolving outpost operating system OS level support issues: d-Assist with the development of standards to more easily discover applications eg common search element for custom applications
      • Technical Experience : a-Application Modelling using SAM b-Experience in the discovery of cloud services like AWS, etc c-Maintain the configuration between the outposts and the instances d-Monitor and troubleshoot discovery scan failures e-Address credential problems encountered during discovery scans f-Build patterns eg match folder names, registry keys, system processes, etc through script development to find applications deployed in the environment g-Understand how Discovery data is used within the CMDB
      • Professional Attributes : a-Excellent written and verbal communication skills b-Excellent analytical skills c-Excellent project management and time-management skills d-Strong problem solving skills e-Excellent teamwork and team building skills Minimum
      • Educational Qualification : a-Bachelors Degree in Computer Science/IT/Engineering or related field
    • Additional Information : Certified: Servicenow
,

Keyskills :
production supportsapbusiness objectdocumentationenvironmentroot cause analysisit service managementroot causeteam buildingproblem solvingtime management

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