Apply for-Program Manager (RBS)

Job Description

Job summaryAmazon.com, Inc. seeks to be Earths most customer-centric company, where customers can find and discover anything they might want to buy online, and endeavors to offer its customers the lowest possible prices. Today, we operate retail websites in nine countries, offering millions of products in more than 40 categories worldwide, and we still like to work hard, have fun and make history!Retail Business Services (RBS) leverages technology to improve customer experience and selling partner experience while lowering Amazon s cost structure. Vision of RBS is to accelerate Amazon s flywheel by 1) improving the customer experience by fixing detail page catalog defects at scale, 2) improving selling partner listing quality to drive GMS and reducing fulfillment defects to drive profitability and 3) improving store operations efficiency by driving down cost of operations. We strive to eliminate the root cause of the defect and wherever not possible, we leverage machine learning to find and fix at scale or surface to selling partners.Key job responsibilitiesAs a Program Manager, you will work on reducing customer negative experience with the Retail process. In particular, (1) Partner with Worldwide stakeholders, partnering teams, Vendor managers & Brand-owners to help streamline and standardize catalog attributes; (2) Work with tech PoCs in RBS and in the partnering team to develop scalable solutions and (3) establish mechanism to monitor the performance of ASINs post implementation.A successful candidate will be an exceptional strategic thinker and will have exposure to customer experience improvement. Key skills for the role include an extraordinary ability to deal with ambiguity, to network effectively and influence partner teams without authority, to overcome unforeseen obstacles, and a passion for developing a deep understanding of the program, product and ops excellence.A day in the lifeThe successful candidate will have good project management skill with the ability to conduct in-depth analyses, think big and identify game-changing opportunities. In addition, you will be expected to deliver solutions and programs that are technology based, highly scalable, secure, and flexible - all while maintaining customer and business partner focus. You will work with internal and external stakeholders to identify, define, and specify solutions meeting our customers and vendors needs.The individual would have targets on process standardization, automation and business metrics. Would engage with the business and support/service teams and build customer confidence through quality delivery, robust processes and sound reporting metrics. The individual would be responsible and be a point of escalation for the delivery by the teams working with him/her,
• 3+ years experience in program or project management
• Experience defining program requirements and using data and metrics to determine improvements
• 3+ years experience working cross functionally with tech and non-tech teams
Qualification & Experience:
• Fulltime MBA with over 6+ years of experience of which a minimum 3 + years in managing frontline managers and people and interacting with customer/stake holders
• Ability to deconstruct processes and metrics, to identify areas of opportunity and lead the development and implementation of new processes
• Project Management experience -experience defining projects, collecting requirements, designing process solutions, coordinating efforts to scope, schedule, and deploy solutions and communicating results throughout the organization
• Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
• Excellent oral, written, interpersonal communication skills and a high bar for accuracy and detail.
• Ability to clearly communicate data insights to others
• Willingness to roll up your sleeves and do whatever is necessary to get things done; owner mentality
• (If required only) 24/7/365 availability, including willingness to work on weekends, and outside of the standard work day
• To receive security clearance all candidates must undergo a background check
Preferred Qualifications
• Strong influencing skills and negotiation skills
• Exceptional judgment and decision-making abilities
• Solution oriented, analytical approach to problem
• Intermediate knowledge of SQL, Tableau or other analytics frameworks.
• Certified Project Management Professional (PMP) or Prince
• Demonstrated experience in having driven tech based solutions to solve complex large scale operations problems

Keyskills :
machine learningagileproject managementroot causeprogram management