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Account Manager

3.00 to 5.00 Years   Bangalore,Chennai, Noida, Hyderabad, Gurugram, Faridabad, Pune, Mumbai City, Delhi   18 Sep, 2024
MACKENZIE MODERN IT SOLUTIONS PRIVATE LIMITED
Job LocationBangalore,Chennai, Noida, Hyderabad, Gurugram, Faridabad, Pune, Mumbai City, Delhi
EducationNot Mentioned
SalaryRs 5 - 9 Lakh/Yr
IndustryMedical / Healthcare
Functional AreaSector / Business Research
EmploymentTypeFull-time

Job Description

    Key Responsibilities:
    1. Client Management:
      • Serve as the primary point of contact for assigned clients.
      • Address client concerns and needs promptly, ensuring high satisfaction.
      • Maintain regular communication through calls, emails, and meetings.
    2. Account Growth:
      • Identify opportunities for expanding services and products to clients.
      • Collaborate with the sales team to increase revenue from existing accounts.
    3. Project Coordination:
      • Work with internal teams (e.g., product, marketing, support) to ensure timely and successful delivery of services.
      • Ensure project timelines and client expectations are met.
    4. Financial Management:
      • Monitor and manage account budgets, ensuring that the company meets profitability targets.
      • Ensure timely invoicing and follow up on outstanding payments.
    5. Reporting:
      • Provide regular updates to clients on project status, results, and KPIs.
      • Prepare detailed account reports for internal and external stakeholders.
    6. Renewals & Retention:
      • Drive contract renewals and manage the client retention process.
      • Implement strategies to ensure long-term client relationships.
    7. Problem Solving:
      • Act as an escalation point for any issues and resolve conflicts with clients effectively.
      • Proactively manage risks and find solutions to ensure client success.

Keyskills :
salescommunicationnegotiationclient relationship managementproject managementanalytical thinking

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