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Front Office Manager

3.00 to 8.00 Years   Bangalore+2Gurugram, Delhi   13 Sep, 2022
Job LocationBangalore+2Gurugram, Delhi
EducationNot Mentioned
SalaryRs 2.0 - 6 Lakh/Yr
IndustryEngineering / Construction
Functional AreaSite Engineering / Project ManagementOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    The Front Office Manager is concerned with the strategic management of the Front Office department following our brand standards, policies and procedures.This role is responsible for the operation of all Front Desk operations, the Transportation team, Concierge, and telephone service centre.What will I be doing As the Front Office Manager, you will be responsible for performing the following tasks to the highest standards :Maintain high customer service focus by approaching your job with the customers always in mind.Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.Be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.Actively seek verbal feedback from customers and team members at every opportunity.Agree and implement actions to make improvements to customer service.Positively dealing with and learn from customer complaints and comments with follow-up and feedback to the Director of Operations.Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.Ensure that safe and healthy working practices are implemented at all times.What are we looking for A Front Office Manager serving our Brands is always working on behalf of our Guests and working with other Team Members.To successfully fill this role, you should maintain the attitude, behaviour, skills, and values that follow :Good communication, organization and coordination skills.Good team player.Responsible and self-motivated.Patient, responsible and proactive in dealing with problems.Able to maintain excellent relations with team members.Able to work under great physical and mental pressures.Familiar with computer systems.Fluent in spoken and written English to meet business needs.

Keyskills :
good distribution practiceteam leading skillscommunication skillscomputer skillssmart worker

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