Team Leader Operations

Job Description

Job DescriptionBPO Team Lead
• Client Interaction. Understanding the requirement of the Clients and training the team accordingly.
• Ensuring Improvement of Quality Scores of Employees
• Well versed with A.H.T, NPS, SLAs, Abandon rate/percentage, Attrition, Utilization, Shrinkage, etc
• Manage & Drive a team of call center representatives
• Making Reports and Presentations
• Responsible for supervising, managing and motivating team members.
• Should be efficient to plan & achieve daily team targets
• Assist team members on process related issues
• Ensure retention of team members

Keyskills :
bpo operationssupply chain optimizationteam leadershipteam handlingbackend operations