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Sales Compliance Manager

4.00 to 7.00 Years   Ahmedabad   08 Jul, 2021
HDFC Bank Ltd
Job LocationAhmedabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

  • Job Responsibilities(JR) : 6 8 Areas Actionable (4-6) Audits Sampling of Applications Customer Seeding Exercise Incumbent to conduct Spot Audits across the region handled in Issuance , Acquiring and IFB Verticals which including upcountry locations and identify any anomalies for corrective action.
  • Spot checks to be also done at DSA Offices and CPA Desk.
  • Responsible for reviewing and highlighting any process gaps for correction.
  • Incumbent to regularly to dipstick of applications submitted at CPA desk for any deviations in sourcing.
  • Incumbent to also do a dipstick of Casa Xsell for any missell / deviations .
  • Mystery calling exercise to be done check process understand while sourcing and detect anomalies Productivity Analysis FTNR & GAR Analysis of Declines Curable Primes Incumbent responsible to analyze high productivity BDRs / Sales Managers to identify best practices for sourcing Incumbent responsible for monitoring FTNR & GAR for Region.
  • To ensure feedback is shared with channels to reduce FTNR and improve GAR Review of Risk declines to identify trends across locations.
  • plug gaps at sourcing channel end and take corrective action.
  • Incumbent to work closely with Sales , CPA & AFU to ensure errors are low and work towards a first time right approach to ensure high productivity and GAR .
  • Compliance Training Responsible for training entire region on Compliance and Process Adherence.
Skills
  • 1.Service Delivery
  • 2. Good compliance and process management
  • 3. Complaints Management
  • 4. Communication and Relationship Management
  • 5. Interpersonal Skills
  • 6. Proactive & Problem solving capability
  • 7. Analytics skills
  • 8. Audit and Compliance
,

Keyskills :
relationship managementtrainingprocess managementriskcompliance traininganalysiscasacpamysterysourcingcheckssalesprimescelebrity seedingsamplinginterpersonal skillsproblem solvingdsa

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