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Job Location | Ahmedabad, Gujarat |
Education | Not Mentioned |
Salary | Not mentioned |
Industry | Not mentioned |
Functional Area | Not Mentioned |
EmploymentType | Full-time |
Relationship Manager, Retail Banking Group - AhmedabadDate of Interview : 24th April 2023Mode of Interview : Face to FaceAddress : ICICI BANK LTD, 6th Floor, Heritage Chambers, Azad Society, Behind Sahajanand College, Ahmedabad - 380015OverviewThe Retail Banking Group of ICICI Bank serves customer segments such as individuals, business banking, government, and retail institutions. Our customer relationship teams are present across the country through a wide distribution of over 5,200 branches. Further, our Digital Banking services offer the full spectrum of banking solutions to our customers. The relationship teams and the digital channels complement each other to offer a unique value proposition to our customers. In our endeavour to offer 360-degree banking, we have adopted a unique customer-centric approach of ICICI Stack. . ICICI Stack covers the full spectrum of banking services consisting of bank accounts, payments, banking transactions, credit cards, personal loans, mortgage loans, vehicle loans, business & institutional banking solutions etc.In our effort to be the Bank of Choice, we continuously strive to understand and serve the banking needs of our customers. The process includes:Offering solutions that are fair to the Customer and Fair to the BankOffering 360-degree banking solutions that meet the needs of our customersConstantly exploring emerging market opportunities, trends and changing customer preferencesBuild and offer suitable propositions to our customersDeliver best in class service to our customersThe retail relationship team anchors the above responsibility. While doing so, the team works collaboratively with different internal stakeholders to offer 360-degree banking. The relationship team is responsible to nurture existing relationships, on boarding new customers and provide best in class service.Role of a Relationship ManagerAs a Relationship Manager, you get an opportunity to engage with high-value customers of ICICI Bank and offer 360 degree-banking solutions. You are responsible for developing, and expanding the ICICI Customer family, by providing unique, fair and optimum solutions considering the evolving needs of our customers. By your superior service as a one-point of contact, you would get an opportunity to position ICICI Bank as the bank of choice amongst our customers. As a relationship manager, you would be required to continuously understand the evolving customer preferences, market trends and identify new opportunities of growth of your portfolio. The role requires you to collaborate seamlessly across teams at ICICI Bank to offer superior service and ensure a quick turnaround time for all customer queries and requirements. As we deepen our market presence, we are in search of an experienced relationship manager to nurture customer relationships and onboard new customers. As a relationship manager, you understand the fundamental drivers of the market, business, customers, and competitors. Your insight is critical to making the right decisions in the pursuit of long-term customer and business value. We are seeking a qualified relationship manager to extend our market reach through expert discovery and exploration of new and untapped business opportunities and relationships. Our ideal candidate will be trusted to dive right in, take the lead, use initiative, and help build ICICI Bank as the preferred bank amongst our customers. Key accountabilities include customer feedback and defined business outcomes.Key deliverablesPartner with customers through their life-cycle and offer suitable products and services based on their financial needsNurture the current customer relationships while maintaining the quality of the portfolioExpand and develop the customer base by onboarding new customersAnalyse consumer needs, current market trends, and potential partnerships to offer unique and technology-driven solutionsBuild a short/medium/long-term sales pipeline per market opportunitiesCollaborate and coordinate to implement different marketing strategiesFormulate sales strategies, tap into cross-selling and upsell opportunities, to ensure maximum customer reach.Offer 360-degree banking to the individual, professional and business ecosystemA customer seeks insights and advice and hence superior knowledge and service are distinguishing factors of successFew of your daily activities may includeMonitor and evaluate industry trends and customer driversCollaborate frequently with internal stakeholders to work towards the right solutions and market strategyManage proposal response processGenerate new leads, identify and contact decision-makers, screen potential business opportunities, select the deals in line with strategies, and lead and facilitate pitch logisticsDevelop and implement overarching sales and customer relationship strategy, sales processes and structureSupport deal structure and pricing with business value analysisEducational QualificationsThe candidate should have a Post-Graduate/MBA degree from a leading institution with specialization in any stream; Or a Graduate degree with experience in relationship managementExperienceThe relationship Manager shall have an overall experience of 0-5 years in sales and relationship management in any industry. Experience in Relationship Management in the Banking, Financial Services and Insurance (BFSI) will be preferredShould have an ability to build relationships and understand banking requirementsOrientation to learn about various products and financial offeringsOrientation to build and develop customer relationshipsAbility to work in cross-functional teamsStrong communication (both oral and written) and negotiation skillsAttention to detailShould have an orientation to learnNew joinees will be assigned a specific portfolio in one of the customer segments. ICICI Bank equips new employees with the right product and sales process knowledge. The training programs are comprehensive and endow participants with the right required skills to serve customers effectively.Location:AhmedabadMin Exp (yrs):3.00Max Exp (yrs):10.00 ICICI Bank