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Network Services Specialist

12.00 to 14.00 Years   Ahmedabad   17 Sep, 2019
IBM India Pvt Limited
Job LocationAhmedabad
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

Who you are As Network Architect, you are responsible for handling network/security support, managing network performance and actively identifying issues before they become customer affecting. You will provide 24x7 support, as well as provides training to junior engineers. Below will be regular responsibilities. What will you do

  • Architecting and Designing maintenance and troubleshooting of High-end Routers/Switches/load balancer/Firewalls etc. appliances utilizing standard methodologies along with other aspects of client security
  • Collaborate with Architects on solutions addressing application delivery, integration, and access control needs
  • Support the operations of advanced IP network/security services and take partner concerns from Level 3 and SME engineers and as directed by Operation Managers
  • Work in a fast-paced Network Operation environment
  • Experience in Remote troubleshooting and diagnosis of network connectivity issues
  • Partner with a variety of customers and vendors (some technical some non-technical)
  • Communicate and explain technical jargon to non-technical people
  • Receive calls from customers and work trouble tickets to resolve customer intensified the issues
  • Contribute in providing appropriate content for the weekly/monthly/quarterly service report
  • Perform other duties as assigned
How we ll help you grow:
  • You ll have access to all the technical and management training courses to grow your expertise
  • You ll learn directly from expert developers in the field; our team leads love to mentor
  • You have the opportunity to work in many different areas to determine what really excites you.
We wish you great success in your career and encourage you to bring your best self to work with IBM. Culture IBM is committed to crafting a diverse environment and is proud to be an equal opportunity employer. You will receive consideration for employment without regard to your race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are committed to compliance with all fair employment practices regarding citizenship and immigration status. Please Beware. Of misleading advertisements and fraudsters issuing Offer Letters, on behalf of IBM in exchange for a fee. We recommend you to Stay Alert. Read more here http://ibm.co/2fwBkyK . To avoid any instance of fraud, when receiving communication from IBM, look for this authentic IBM e-mail format: XYZ@in.ibm.com. Required Professional and Technical Expertise
  • Minimum 12+ years of experience in Network & Securities
  • Proficient in Level 1-4 helpdesk network problem resolution
  • Experience in design and solutioning of Network along with 3rd party vendor coordination, support, and management for incident & problem determination and resolution
  • Ability to perform site acceptance testing and work with Telecommunication Service Providers to resolve advanced circuit problems to resolution
  • Validated knowledge to perform complex changes on the Network and Security devices
  • Experience in working with Hardware/Software Vendors to resolve problems
  • Work a rotating shift schedule along with managing Global Operations Center shifts and exchange handoff between various shifts
  • Ability to train and mentor engineers while participating on weekly/monthly/quarterly service technical & solution review calls with customers
  • CCNA and CCNP or JCNIA/JNCIS and JNCIP or Professional level industry Certification
Preferred Professional and Technical Expertise
  • Network management systems and tools such as: Spectrum, eHealth, Wireshark, ftp, SSH, Secure CRT
  • CCIE or JNCIE and ITIL Foundation is desirable
  • You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies
  • Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
  • Intuitive individual with an ability to manage change and proven time management
  • Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
  • Up-to-date technical knowledge by attending educational workshops, reviewing publications
,

Keyskills :
upport services it services access control global operations managed services design thinking managing global operations creative design time management security devices audio mastering secure crt

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