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| Job Location | Ahmedabad |
| Education | Not Mentioned |
| Salary | Rs 1.5 - 4.0 Lakh/Yr |
| Industry | edia / Dotcom / Entertainment |
| Functional Area | General / Operations Management |
| EmploymentType | Full-time |
Job Details: 1. Assume overall responsibility for ensuring 99.99% Customer Uptime. 2. Ensure the installations at customer place happens within the agreed TAT and networks are maintained as per norms 3. Ensure support for timely connectivity for all the cross functional teams. 4. Maintain the network database and submit the required report to the reporting manager on regular intervals.5. Attend customer complaints on field and give quality resolution within the TAT.6. Provide timely resolution of technical complaints through analysis/ trouble shooting.7. Analyze repeat complaints and ensure implementation of corrective measures through escalations if required8. Avoid Churn of customers through better service within the SLA or Commitment.9. Responsible for process adherence.10. Provide structured feedback to management to provide permanent solutions to improve service level
Keyskills :
mcseccnatroubleshootingservicedeliveryardwarenetwkingnetwkengineeringnetwkelementsservicelevelcustomercomplaintsnetwkengineernetwkadministratdeploymentfaultrepairfibersplicing