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Job Location | Ahmedabad |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | Internet / E-Commerce |
Functional Area | SBU Head / CEO / Director |
EmploymentType | Full-time |
Mattermost is the industry s leading open-source enterprise-grade messaging platform. Customers including Intel, Samsung, Cigna, Social Security Administration, and Affirm use Mattermost to enable their teams to collaborate securely and privately anywhere. Many of the world s leading privacy-conscious enterprises like The US Department of Defense work better by connecting people, tools, and automation to increase developer collaboration using Mattermost. Our private cloud messaging platform offers secure, configurable, highly scalable messaging using web, mobile, and desktop applications and provides deep integrations with hundreds of SaaS and on-premises tools and applications.We value high impact work, ownership, self-awareness and being focused on customer success. If these values match who you are, we hope youll learn more about working at Mattermost and apply!We re looking for a customer success director to own the customer lifecycle right after the initial sale and throughout the duration of the relationship. The customer success director will be responsible for the successful onboarding, adoption, and usage maturity of our midmarket and enterprise customers, building customer advocacy, and leading customer service & support for all customers.Responsibilities:
Keyskills :
customer servicebehavioral trainingnew businesslifetime valuesocial securityprivate cloudexecutive leadershipproduct adoptioncustomer advocacytracking systemsinterpersonal skillsbusiness growth