Assistant Manager

3.00 to 6.00 Years Ahmedabad 11 Jun, 2019

Job Location	Ahmedabad
Education	Not Mentioned
Salary	Not Disclosed
Industry	Telecom / ISP
Functional Area	Finance / Accounts / TaxGeneral / Other Software
EmploymentType	Full-time

Job Description

Coordinates appropriate staffing allocation and availability of call center staff on Real Time in order to achieve service level objectives. Communicating with internal/external stakeholders for all real time challenges.Principal Duties & Responsibilities

Monitors site to ensure optimal staffing levels.
Adjust intraday forecasts derived from understood business drivers to determine required staffing levels by projecting call volumes, call duration, and required staffing levels using current trends and historical data.
Administers volume contingency action plans as deemed necessary and appropriate.
Facilitates real-time discussions with necessary stakeholders.
Completes root-cause analysis to determine and quantify reasons for forecast variance, staffing and recommends changes to enhance forecast accuracy and effectiveness.
Keys daily exceptions requests, updates schedules and responds to escalated issues and ad-hoc requests.
Ensures that all reports originating from the department are accurate and reliable .

,Graduate

Keyskills :
staffingevelbusinessrootserviceoriginatingavailabilitykeysanalysiscontingency

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Assistant Manager

Job Description

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